Client Testimonials

Been using this firm for many years, all staff were very good, no improvement necessary.  My son-in-law made the initial contact and I could not fault the service I received – Brendan Cawley

Previously used Hansells on several occasions and always fully satisfied –  Jonathan Care

I was very happy with the response I received from Rachel McGurk so no need for improvement if it continues at this standard.

Receptionists superb- cheerful attentive and quick to serve. Very quick work, Wendy, which was really appreciated.  Thank you overall we are very happy with your service. –  Wendy Bennett

Very, very easy to make contact.  Known about Hansells for some 31+ years.  Thank you. –  Sue SealCoon

In my opinion their service cannot be improved upon  – Felicity Elsmore, Wills Trusts and Lifetime Planning

You have been brilliant throughout this whole case and you have managed to keep it as low key as possible for me, which I have greatly appreciated. I can’t thank you enough for that – Jane Stockings, Clinical Negligence

We would like to thank you for all your help with this claim. You have been prompt with your answers to our questions and have kept us fully informed on the case at all times – Shelyna Mariscal, Personal Injury

I wanted to thank you all the same for your advice and patience – I spoke to several solicitors yesterday and you were by far the most helpful! –  Tim Eagle , Notary 

It has all been such a hideous experience but I have to say it was made tolerable by the way you held my hand through it. I feel very lucky that I chose Hansells. Your support on the day was amazing!!

Many thanks for being so kind & supportive in what was such a frightening & hideous experience. You really helped make it so much easier!!

All the best for the future.  Richard Wood, Barrister

Gemma I am really grateful for your hard work and professionalism to achieve this outcome so quickly.  It was  a huge relief.  Gemma Hambright, Estates

Gemma was excellent, very knowledgeable and very funny – well on our wavelength – Gemma Hambright, Estates

Thank you for your email, I want you to know I truly appreciate the time and effort you have given to the situation. I will also take what you have said under advisement and speak to your colleague – Christopher Taylor, Commercial Property

Thank you so much for your help, Philip, I do realise the circumstances are difficult and really appreciate you taking the time to speak with Matthew. I am always impressed with everyone at Hansells and will continue to instruct your firm on all personal matters – Philip Norton, Estates

You helped my dad make a will very quickly when he was diagnosed with terminal cancer.  You helped to sell the house and purchase a new one for my mum.  All of the staff treated my dad with complete dignity, nothing to improve – Jane Mansell, Estates

We have been with Hansells for forty six years – always a pleasure, never a problem – William Cason, Estates

Just continue the good work.  David Fickling made me feel like a friend and not just a client – Conveyancing

Referred by Howards Estate Agents, Long Stratton.  Initial contact was easy, no need to improve.  Reception staff, Stephanie and Caroline, alongside Brendan Cawley and Nikki were excellent – Conveyancing

The service I got does not need improvement, first class.  I’d also like to say thank you so much Amber Tansley for the extra time and patience with me, being dyxlexic your understanding was very appreciated – Personal Injury

I always receive an excellent service, for which I am very grateful.   EstatesPhilip Norton

Been using this firm for many years, all staff were very good, no improvement necessary.

My son-in-law made the initial contact and I could not fault the service I received.

ConveyancingBrendan Cawley

Very, very easy to make contact.  Known about Hansells for some 31+ years.  Thank you – ConveyancingSue SealCoon

The service provided by Hansells was excellent so there is nothing, in my opinion, that could be done to improve on this – Personal Injury, Amber Tansley

Thank you Amber for all your help, excellent service, much appreciated – Personal Injury

Idal Denmar was so professional and prompt and organised. She has a wonderfully empathetic telephone manner while she keeps to the relevant issues. She always repeated what she was going to do and who she was going to speak to back to me so that I was aware of action points and time lines. She was EXCELLENT! – [Mrs B (on behalf of her son who had been charged with breaches of restraining orders: may 2016)]

Richard Wood and Idal Denmar provided first class support and assistance when I really needed it. They could have done nothing more. Thank you – [Mr G: Charged with domestic violence offences

Lauren Cotton and Will Cason could not have been kinder or more prompt in dealing with our LPAs  and Wills.  The service they provided, especially Lauren, was outstanding, and excellent customer care.  Very impressive!

I much enjoyed our chat today.  It’s amazing how much pleasure you can take from writing a Will!! – Thank you very much for looking after me.  I feel very safe in your hands.

I would like to express our appreciation for the manner in which you administered the affairs of my late sister.  The Executorship Accounts presentation is first class, well detailed and easy to understand.  You have always listened to our requests and never tried to blind us with legal jargon but always explained everything in a way we understood, very much appreciated – Peter Howell.

I am writing to thank you Peter for the way in which you have tied up my mother’s estate, you kept at it calmly and methodically and won through  in time to finish the Deed of Variation before the deadline. Thank you again for dealing with the estate so competently – Estate Administration

I was very happy with the response I received from Rachel McGurk so no need for improvement if it continues at this standard – Conveyancing

We have no issue with the service provided since Rachel took on dealing with our sales and purchases – thank you

Very easy to make contact – I think the way you portray your service is very good, especially Amber Tansley, thank you – Personal Injury

Thank you Rebecca Bond and the team, from both myself and my Aunt for making this episode so easy and stress free – Commercial Property Lease

Many thanks Gemma Hambright for your kindness and assistance with our wills.  We wish you continued success in your career – Wills Trusts and Lifetime Planning

Richard Wood and Idal Denmar provided first class support and assistance when I really needed it.  They could have done nothing more.  Thank you – Criminal Defence Law

Will Cason, I’d like to say a big thank you to you personally for your professionalism, but also your approachability. These weren’t easy things for me to discuss……. however, you personally made it very much easier than it otherwise would have been. My sincere thanks to you for that – Wills Trusts and Lifetime Planning

I have been with you for forty years, first class whatever the business.

You were outstanding

thanks for all you have done to help me during this difficult time. I genuinely appreciate your kindness and professionalism, and the cup of tea on the day of the funeral!

‘I would like to take this opportunity to make a specific reference to the outstanding quality of service we have received as a charity through your administration of this estate.  Hansells have admirably protected the assets of Mr …. as well of the interest of the charity throughout this process and we are truly grateful to you for your impeccable integrity and proficient negotiations’ – Mari Vallgren

‘my parents and I have now used the services of hansells for a number of years, and I would just like to thank you for giving me great support and kindness in supporting and guiding me thru the minefield of probate, conveyancing, will writing, and last but not least elpa – the work was carried out for me with great expertise and professionalism, and much appreciated’ – Sheringham Office

‘thank you again for coming in this morning and a very big thank you for the meeting no other way to phrase it, but you were brilliant.  You managed to explain all the details of the problems we could face then carefully and diplomatically come up with solutions that achieved the recommended conclusions’ – Probate and Estate Administration

‘thanks very much a very efficient service’ – Notary Public

‘everything went through smoothly thank you, Veena Sharma was fantastic and kep me informed fully throughout the process’ – Commercial Property Purchase

‘if we ever need a solicitor again we will certainly be using yourself’ – Debt Recovery

‘Laura was very good, understanding, excellent customer service skills’ – Personal Injury

‘I would especially like to thank Idal and Richard for their kindness, professionalism and help during this difficult time’ – Criminal Defence Law

‘it has been great working with you, Chris Taylor and Claire Cotton too. I’m pleased, between us, we were able to turn the paperwork around so quickly.  Great News…..Thanks to everyone who has helped with this’ – Pension Fund Purchase

‘we have used Hansells since the 1940’s, thank you’ – Residential Property Sale

‘thank you so much Denise, Sam and the rest of your staff for the wonderful way that you have helped through the divorce process.  It has made such a difference to waht has been a horrible and unsettling time in my life’ – Divorce Law

‘very impressed with the way Hansells handled my mother’s purchase so used again for my own, outstanding service’ – Residential Property Purchase

‘didn’t experience any problems so I believe if it isn’t broken don’t fix it?  Contact was made very easy and straightforward – many thanks Fiona for all you have done’ – Personal Injury

Thank you, Gemma.  A brief note to say a personal note of thanks for all the support that you have given to June, John and myself over the past weeks.  We feel privileged to have been your very first client on achieving your formal Solicitor status.  Be assured that we will contact you in the future regarding legal advice and support should we need it.  If not too early – Happy Christmas! – Gemma Hambright

‘just a quick note to say thank you! We are very happy and getting settled into our new place.  Thanks for all your help and advice, it made the whole experience slightly less bewildering’ – Residential House Purchase

‘I really do appreciate the friendly and professional way in which you have acted for us, and send our grateful thanks’ – Family Law

‘I think your service is probably the best I have received in years – always easy to contact you and always answered my queries promptly’ – Personal Injury

‘throughout the whole of our dealings you have been a great help.  I’ve been particularly impressed with the way in which you have handled the case, in such a sensitive and supportive way’ – Family Law

‘I would like to take the opportunity to say a huge thank you. Your kindness and understanding has made a very emotionally difficult situation a little easier to deal with. I understand that at times of meeting with you all I have been nervous and confused, but your patience and kindness really helped. I would especially like to thank Richard for his guidance and thank him for being so considerate about my emotional distress, To you all, once again thank you – Criminal Defence Law